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Client's Charter

  MSD - External  
No
Type of Service
 TPOR
1.  Preparing Concept Paper/ Summary of Proposal Paper 14 days
2.  Preparing Research Paper 90 days
3.  Preparing Report (Conference/ Seminar/ Course/ Visit) 14 days
4.  Preparing for Talks/ Presentation 7 days
5.  Preparing for Meeting 7 days
6.  Preparing of Minute 2 days
7.  Taking action on decision making during meeting 1 days
8.  Preparing feedback letter to Ministry/ Department 2 days
9.  Auditing of Client's Charter - Conducting Fieldwork and Sampling 20 days
10.  Preparing Audit Report on Findings/ Proposal for Auditing of Client's Charter 14 days
11.  Preparing Final Audit Report 2 days
12.  Issuing letter of complaints to complainant 7days
13.  Acknowledge the final decision of complaints to complainant 7 days
14.  Preparing information on complaints for Client's Charter Committee 8 days
15.  Handling Civil Service Excellence Award 240 days
  MSD - Internal  
  Corporate & International Matters  
No Type of Service TPOR
1.  Preparing Position Paper (ACCSM) 30 days
2.  Preparing Country Paper (ACCSM) 30 days
3.  Processing application for courses/ seminar/ conference locally and overseas  3 days
4.  Data entry of record service 1 days
5.  Processing application of leave 1 days
6.  Information is still in the process of updating  
7.  Processing EB 2 days
8.  Processing employment application 2 days
9.  Processing advertisement of post 2 days
10. Information is still in the process of updating  
11.  Information is still in the process of updating  
12.  Processing application of house 1 day
13.  Processing retrieval/ storage of file 1 day
14.  Handling complaint concerning building/ computer & air-condition 1 day
15.  Processing applications for office Inventory 1 day
16.  Preparing letter/ memorandum 1 day
17.  Processing application of food for meeting purpose 1 day
     
  Policy & Management Development  
No Type of Service TPOR
1.  Preparing Concept Paper/ Proposal Paper 14 days
2.  Preparing Working Paper 90 days
3.  Preparing Minute of meeting 2 days
4.  Preparing Report (Conference/ Seminar/ Course/ Visit) 14 days
5.  Preparing for Talks/ Presentaation 7 days
6.  Preparing for Meeting 7 days
7.  Taking action on decision making during meeting 1 day
8.  Preparing feedback letter to Ministry/ Department 2 days
  Organization Development  
No Type of Service TPOR
1.  Conducting Symposium Alignment Program 60 days
2.  Preparing for Presentation on Strategic Planning for Alignment Program 5 days
  Productivity & Quality  
No
Type of Service
 TPOR
1.  Preparing Civil Service Excellence Awards Program 240 days
2.  Preparing Concept Pater 8 days
3.  Preparing Working Paper/ Proposal 30 days
4.  Preparing Report (Conference/ Seminar/ Course/ Visit) 15 days
5.  Preparing for Meeting 7 days
6.

 Preparing Minute of Meeting

 7 days
7.  Taking follow up actions on decision making during meeting Immediately
  Audit Management  
No Type of Service TPOR
1.  Auditing of Client Charter (conducting fieldwork) and Sampling 20 days
2.  Preparing Audit Report on Findings/ Proposal for Auditing of Client's Charter 14 days
3.  Preparing Final Audit Report for Permanent Secretary of PMO 2 days
4.  Issuing letter of complaints to complainant from the date of complaint received 7 days
5.  Acknowledge the final decision on investigation of complaints to complainant 7 days
6.  Preparing information on complaints for Client's Charter Committee 8 days
     

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